Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on vamanabuy.in.
If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with vamanabuy through vamanabuy.in Customer Services. Subject to vamanabuy.in Customer Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as “non-returnable” on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
Request for return must be made within 24 hrs after the delivery of the product.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 3 days from the delivery of the product.
OUR 10 DAY WARRANTY
All products come with a FREE replacement warranty for 10 days from order delivery. IF your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at email@example.com – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 10 days. If 10 days have gone by since your order delivery, unfortunately we can’t offer you a refund or exchange.
In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Request your Return Authorization Number by emailing firstname.lastname@example.org with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA#. We will arrange for return pickup of the package as soon as possible.
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery.
- Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed 0 cancellation fee.
Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Wider Zone. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.